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What's after ISO9001?
Now you have achieved ISO 9001, what's next? Surely there has got to be something more. One of the most important guiding principles of ISO 9001 is continuous improvement. Yet for a number of reason continuous improvement is sometimes overlooked. This can be because it is felt to be too difficult to implement, too hard to manage or just simply too difficult to set up suitable and effective corrective action.
Frequently organization lack clarity on the strategy, tactics and approach open to them. Worse still, they often know nothing of the advantages continuous improvement can deliver: potential saving to their organization for a start.
One approach that is gaining enormous interest around these issues is Six Sigma. However, whilst enormously successful Six Sigma can still, involve big projects, big schemes and big resource investments (including training and managing)- maybe a scale too large (a bridge too far). Consequently organizations, whilst still looking for return on their quality management system and quality training investment, would like to see something shorter, sharper and quicker. But this does not necessarily mean short term and transient.
Root Cause Analysis (RCA) may have a role to play at this juncture. RCA is much smaller scale approach to problem solving, but no less effective in providing dramatic results
Root Cause Analysis a definition: “An objective, thorough and disciplined methodology employed to determine the most probable underlying causes of problems and undesired events within an organization with the aim of formulating and agreeing corrective actions to at least mitigate if not eliminate those causes and so produce significant long term performance improvement.”
A successful approach to introduce RCA into your organization is to use a training course that involves both training in the RCA approach and the keys tools PLUS the help and support of the trainer whilst the trainees undertake a RCA project within their organization. The coordinator, a RCA project sponsor and external support.
Organization benefit from this particular approach to RCA in a number of ways.
The organization can make (often very significant) saving from the RCA project. The Organization and trainees learn and grow in confidence from successfully completing an RCA project now wish to attend the course and managers want to spread the work inside their organization.
If you would like further information about Root Cause Analysis please visit
www.root-cause-analysis.co.uk
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